RideCover

Terms & Conditions

Last updated: January 2026

1. Agreement to Terms

By accessing or using the RideCover website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Definitions

  • "RideCover" refers to RideCover Ltd, the provider of vehicle warranty services.
  • "Customer" refers to any individual or entity purchasing a warranty plan.
  • "Vehicle" refers to the car, van, or motorcycle covered under the warranty.
  • "Warranty" refers to the mechanical and electrical breakdown cover provided.

3. Eligibility

To be eligible for RideCover warranty coverage, your vehicle must:

  • Be registered in the United Kingdom
  • Be less than 15 years old at the start of the policy
  • Have less than 150,000 miles on the odometer
  • Have a valid MOT certificate (if applicable)
  • Be in good working condition with no pre-existing faults

4. Coverage

Our warranty plans cover mechanical and electrical breakdown of specified components as detailed in your policy documents. Coverage begins after any applicable waiting period and continues for the duration of your plan.

Full coverage details, including what is and is not covered, are provided in your policy documentation which should be read carefully.

5. Claims Process

To make a claim:

  1. Contact our claims team on 0800 123 4567 before any work is carried out
  2. Take your vehicle to a VAT-registered garage of your choice
  3. The garage will diagnose the fault and contact us for authorisation
  4. Once approved, repairs will be carried out and we will pay the garage directly

Claims made without prior authorisation may not be covered. The maximum claim limit is as specified in your policy.

6. Exclusions

The following are not covered by your warranty:

  • Pre-existing faults or damage present before the policy start date
  • Routine maintenance items (oil, filters, brake pads, tyres, etc.)
  • Damage caused by accidents, misuse, or neglect
  • Modifications or non-standard parts
  • Cosmetic damage or wear and tear items
  • Commercial vehicles used for hire and reward

7. Payment Terms

Warranty plans can be paid monthly or annually. Monthly payments are collected by direct debit. Failure to maintain payments may result in cancellation of your cover.

8. Cancellation

You may cancel your warranty at any time by contacting us. If you cancel within 14 days of purchase, you will receive a full refund minus any claims paid. After 14 days, refunds are calculated on a pro-rata basis.

We may cancel your policy if you fail to pay premiums, provide false information, or breach these terms.

9. Limitation of Liability

Our liability under any warranty claim is limited to the repair or replacement value of the covered component, up to the maximum claim limit specified in your policy. We are not liable for any consequential losses.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

For any questions about these terms, please contact us:

  • Email: support@ridecover.co.uk
  • Phone: 0800 123 4567
  • Post: RideCover, 123 High Street, London, EC1A 1AA